Every company, at some point, will have to deal with unhappy customers. Customer service is an important part of any business and it’s often the first line of defence against unhappy customers. That’s why outsourcing your complaints to PreAction is so useful. 

Outsourcing your customer complaints to PreAction allows your internal team members to concentrate on growth, removing the internal burden of responding, investigating & resolving complaints. 

Energy Brokers as of the 1st December 2022 will need change how complaints are handled or will be at a risk of a fixed fee of £340 or £170. The value of each case could also cost your brokerage up to £10,000 per complaint. 

Energy brokers will also be at risk of being expelled from the ADR Scheme which will see your business no longer being able to place energy contracts for micro businesses. 

The ADR Scheme will now allow your customers to complain to the Ombudsman however prior to the Ombudsman being involved you will have up to 8 weeks to resolve. 

Energy Broker

All complaints must follow rules to ensure the complaints process is compliant with the new rules. If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle. 

We have a team of expert advisors and our in-house counsel who will guide customer complaints through the complaints process. We offer a various fixed monthly fee to ensure your business is covered depending on size of business. 

Customer complaints can often be time-consuming and complex in nature. PreAction guarantees the timeframes set out by regulatory bodies are adhered to. 

You can increase efficiency, save money and resources, avoid training costs, take pressure off your administrative staff and scale effectively—all while providing the best service to customers. 

How Can PreAction Help? 

We are visiting sites and conducting teams calls with several new clients this month. See what our clients have to say. 

If you would like to find out how PreAction can support your business with a range of services, including outsourcing complaints, give us a call at 0191 5807231, drop us an email at info@preaction.co.uk