Customer losses are an unfortunate reality in our industry. Despite the measures we have in please internally to reduce the risk and potential (financial and repetitional) damages, the seriousness of contractual obligations within the B2B sectors; this is why we decided to partner with PreAction.
Outsourcing our customer losses to PreAction has made a huge difference to our bottom line due to their uniwur approach and resourcefulness! Their knowledge of contract law is unrivalled, marry that the teams’ understanding of the B2B energy market, and ghere’s not really much they can’t help with!
Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!
Thank you to the whole PreAction team! ECBS look forward to seeing this relationship strengthen and grow!