PreAction is committed to resolving disputes amicably, with the aim of avoiding costly court proceedings.
While we act on behalf of the claimant, we conduct thorough investigations into each claim, evaluating its merits and any response from the customer.
Our structured approach prioritises transparent communication and clear timeframes to facilitate voluntary agreements.
In certain cases, should additional evidence favouring the customer emerge, we may advise our clients to withdraw their claim.
Recognising the potential for litigation, our clients may proceed with preparing the claim for court proceedings.
This grants PreAction a limited timeframe to reach a resolution, sparing all parties from the added expenses, time, and resources associated with litigation.
At PreAction, our team comprises a diverse range of in-house experts, each with expertise across various sectors.
Our team members have held positions as commercial dispute solicitors, high court enforcement officers, energy complaint handlers, and collection agents, among others.
If you have received any communication—be it a letter, email, or phone call—from PreAction, it is of utmost importance that you respond within the provided timeframes.
Failure to do so may compel our client to seek a court judgment, incurring additional costs, including interest at a rate of 8% per annum.