Received Correspondence From PreAction?
Immediate Action Required
If you have received correspondence from PreAction, it is important that you respond within the timeframe set out in our communication. Failure to do so may affect the progress and outcome of your case.
We recommend the following steps:
1. Contact Your Claim Handler
Respond directly to your assigned claim handler as soon as possible. Please allow at least 30 minutes for a detailed discussion of your claim and the evidence required.
2. Review Your Documentation
Carefully check your emails and records from the date of the claim onwards. Any supporting documents, communications, or contractual information may be relevant to the assessment of your position.
3. Consider Financial and Resolution Options
If the claim presents financial difficulties, you may wish to discuss the dispute resolution pathways available. PreAction can advise on alternative approaches that may support a proportionate outcome.
If you are unsure who your designated claim handler is, please contact our office immediately on 0191 580 7231 or email enquiries@preaction.co.uk.
Please note: while you may request to change your assigned claim handler, statutory and procedural deadlines will remain in place and cannot be extended.
This is a time-sensitive matter. We advise you to act without delay to ensure that your case can be addressed promptly and effectively.
Received Correspondence From PreAction?
Immediate Action Required
If you have received correspondence from PreAction, it is important that you respond within the timeframe set out in our communication. Failure to do so may affect the progress and outcome of your case.
We recommend the following steps:
1. Contact Your Claim Handler
Respond directly to your assigned claim handler as soon as possible. Please allow at least 30 minutes for a detailed discussion of your claim and the evidence required.
2. Review Your Documentation
Carefully check your emails and records from the date of the claim onwards. Any supporting documents, communications, or contractual information may be relevant to the assessment of your position.
3. Consider Financial and Resolution Options
If the claim presents financial difficulties, you may wish to discuss the dispute resolution pathways available. PreAction can advise on alternative approaches that may support a proportionate outcome.
If you are unsure who your designated claim handler is, please contact our office immediately on 0191 580 7231 or email enquiries@preaction.co.uk.
Please note: while you may request to change your assigned claim handler, statutory and procedural deadlines will remain in place and cannot be extended.
This is a time-sensitive matter. We advise you to act without delay to ensure that your case can be addressed promptly and effectively.
PreAction Are Here To Help
PreAction is committed to resolving disputes in a fair and proportionate manner, with the primary objective of avoiding unnecessary court proceedings.
Although we act on behalf of the claimant, each case is subject to a thorough review. We assess the merits of the claim in light of the available evidence, as well as any response received from the customer.
Our process is structured and time-bound. We emphasise transparent communication, clear deadlines, and the opportunity for voluntary agreement wherever possible.
Where additional evidence arises that supports the customer’s position, we may advise our client to amend or withdraw the claim. However, if a resolution cannot be reached within the permitted timeframe, our client may instruct us to prepare the matter for litigation.
At that stage, the court process may commence, with the associated costs, time, and resources that follow.
PreAction’s team includes professionals with extensive experience across commercial and regulatory disputes. Our backgrounds span roles such as commercial dispute solicitors, High Court enforcement officers, energy complaints specialists, and collection professionals.
If you have received correspondence from PreAction, whether by letter, email, or telephone, it is essential that you respond within the timeframes stated.
Failure to engage may result in our client seeking a court judgment, which can include additional costs and statutory interest of up to 8% per annum.
PreAction Are Here To Help
PreAction is committed to resolving disputes in a fair and proportionate manner, with the primary objective of avoiding unnecessary court proceedings.
Although we act on behalf of the claimant, each case is subject to a thorough review. We assess the merits of the claim in light of the available evidence, as well as any response received from the customer.
Our process is structured and time-bound. We emphasise transparent communication, clear deadlines, and the opportunity for voluntary agreement wherever possible.
Where additional evidence arises that supports the customer’s position, we may advise our client to amend or withdraw the claim. However, if a resolution cannot be reached within the permitted timeframe, our client may instruct us to prepare the matter for litigation.
At that stage, the court process may commence, with the associated costs, time, and resources that follow.
PreAction’s team includes professionals with extensive experience across commercial and regulatory disputes. Our backgrounds span roles such as commercial dispute solicitors, High Court enforcement officers, energy complaints specialists, and collection professionals.
If you have received correspondence from PreAction, whether by letter, email, or telephone, it is essential that you respond within the timeframes stated.
Failure to engage may result in our client seeking a court judgment, which can include additional costs and statutory interest of up to 8% per annum.
