OUR SERVICES

PreAction is a leading alternative dispute resolution service provider operating across the UK & ROI supporting both SME & corporate clients within various sectors.

PreAction was created during the pandemic to support energy suppliers and brokers recover lost revenue from breached or defaulted customer contracts. Contractual obligations along with Terms and Conditions are agreed to protect all parties, PreAction assists when a breach has occurred, investing and resolving the issue.

It is common for PreAction to engage with clients on energy specific projects such as:

  • Revenue Collection – ‘’Settlement on Success’’
  • Ombudsman ADR Scheme – Readiness & Application
  • Outsourcing your complaints handling to PreAction
  • Reviewing of creating terms and conditions
  • Support with hidden commission claims

If you have an ad-hoc query reach out to one of our team of experts who will arrange a meeting to discuss our support.

Request a Callback

Let’s chat about how PreAction can support your business

PreAction was created during the pandemic to support energy suppliers and brokers recover lost revenue from breached or defaulted customer contracts. Contractual obligations along with Terms and Conditions are agreed to protect all parties, PreAction assists when a breach has occurred, investing and resolving the issue.

It is common for PreAction to engage with clients on energy specific projects such as:

  • Revenue Collection – ‘’Settlement on Success’’
  • Ombudsman ADR Scheme – Readiness & Application
  • Outsourcing your complaints handling to PreAction
  • Reviewing of creating terms and conditions
  • Support with hidden commission claims

If you have an ad-hoc query reach out to one of our team of experts who will arrange a meeting to discuss our support.

Request a Callback

Let’s chat about how PreAction can support your business

Dispute Resolution

Are you an energy broker with customers defaulting on an agreed energy contracts, resulting in lost commission? PreAction will recover the lost revenue from the customer without the need for litigation.

Learn More

Dispute Resolution

Are you an energy broker with customers defaulting on an agreed energy contracts, resulting in lost commission? PreAction will recover the lost revenue from the customer without the need for litigation.

Learn More

Ombudsman ADR Scheme

If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle.

Learn More

Ombudsman ADR Scheme

If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle.

Learn More

Outsourcing Complaints

If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle.

Learn More

Outsourcing Complaints

If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle.

Learn More

Broker in a Box

The energy industry has changed in recent years, with new entries finding it increasingly difficult to establish relationships with the suppliers of choice. PreAction offer an end-to-end service for all new brokers large or small.

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Broker in a Box

The energy industry has changed in recent years, with new entries finding it increasingly difficult to establish relationships with the suppliers of choice. PreAction offer an end-to-end service for all new brokers large or small.

Learn More

Here’s what our clients & partners had to say

Since tasking PreAction to act as a dispute resolution agent for us we have been blown away by not only the success they’ve had in recovering this lost revenue but also the professionalism and ability to actually reengage some customers who may have been given poor advice elsewhere which caused them to breach our contract.

Great Annual Savings Group

Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!

EC. Business Solutions

The approach and attention to detail from PreAction was extremely professional, they operated a no collection, no fee basis which gave me peace of mine. PreAction did not stop at recovering the outstanding invoices, they gave me ethical, legal advice to help me improve my future credit control, allowing me to focus on the growth of my business, instead of chasing invoices.

Joe Halliday - Training & Development

Here’s what our clients & partners had to say

Since tasking PreAction to act as a dispute resolution agent for us we have been blown away by not only the success they’ve had in recovering this lost revenue but also the professionalism and ability to actually reengage some customers who may have been given poor advice elsewhere which caused them to breach our contract.

Great Annual Savings Group

Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!

EC. Business Solutions

The approach and attention to detail from PreAction was extremely professional, they operated a no collection, no fee basis which gave me peace of mine. PreAction did not stop at recovering the outstanding invoices, they gave me ethical, legal advice to help me improve my future credit control, allowing me to focus on the growth of my business, instead of chasing invoices.

Joe Halliday - Training & Development

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