OUTSOURCING COMPLAINTS

Our mission is to encourage engagement and communication with the customer enabling the matter to be resolved in a timely and reasonable manner

OUTSOURCING COMPLAINTS

Energy Brokers as of the 1st December 2022 will need change how complaints are handled and will be at a risk of a fixed fee of £340 or £170. The value of each complaint could also cost your brokerage up to £10,000 per complaint.

Energy brokers will also be at risk of being expelled from the ADR Scheme which will see your business no longer being able to place energy contracts for micro businesses.

The ADR Scheme will now allow your customers to complain to the Ombudsman however prior to the Ombudsman being involved you will have up to 8 weeks to resolve.

All complaints must follow rules to ensure the complaints process is compliant with the new rules. If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle.

We have a team of expert advisors and our in-house counsel who will guide customer complaints through the complaints process. We offer a various fixed monthly fee to ensure your business is covered depending on size of business.

Request a Callback

Let’s chat about how PreAction can support your business

OUTSOURCING COMPLAINTS

Energy Brokers as of the 1st December 2022 will need change how complaints are handled and will be at a risk of a fixed fee of £340 or £170. The value of each complaint could also cost your brokerage up to £10,000 per complaint.

Energy brokers will also be at risk of being expelled from the ADR Scheme which will see your business no longer being able to place energy contracts for micro businesses.

The ADR Scheme will now allow your customers to complain to the Ombudsman however prior to the Ombudsman being involved you will have up to 8 weeks to resolve.

All complaints must follow rules to ensure the complaints process is compliant with the new rules. If you do not have a complaints team that understands the process or prefer not to add salaries to your overheads, Outsource all complaints for PreAction to handle.

We have a team of expert advisors and our in-house counsel who will guide customer complaints through the complaints process. We offer a various fixed monthly fee to ensure your business is covered depending on size of business.

Request a Callback

Let’s chat about how PreAction can support your business

We will resolve a dispute you’re having with a company...Without having to go to court.

Here’s what our clients & partners had to say

Since tasking PreAction to act as a dispute resolution agent for us we have been blown away by not only the success they’ve had in recovering this lost revenue but also the professionalism and ability to actually reengage some customers who may have been given poor advice elsewhere which caused them to breach our contract.

Great Annual Savings Group

Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!

EC. Business Solutions

The approach and attention to detail from PreAction was extremely professional, they operated a no collection, no fee basis which gave me peace of mine. PreAction did not stop at recovering the outstanding invoices, they gave me ethical, legal advice to help me improve my future credit control, allowing me to focus on the growth of my business, instead of chasing invoices.

Joe Halliday - Training & Development

Here’s what our clients & partners had to say

Since tasking PreAction to act as a dispute resolution agent for us we have been blown away by not only the success they’ve had in recovering this lost revenue but also the professionalism and ability to actually reengage some customers who may have been given poor advice elsewhere which caused them to breach our contract.

Great Annual Savings Group

Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!

EC. Business Solutions

The approach and attention to detail from PreAction was extremely professional, they operated a no collection, no fee basis which gave me peace of mine. PreAction did not stop at recovering the outstanding invoices, they gave me ethical, legal advice to help me improve my future credit control, allowing me to focus on the growth of my business, instead of chasing invoices.

Joe Halliday - Training & Development

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