Ombudsman ADR Scheme

Our mission is to encourage engagement and communication with the customer enabling the matter to be resolved in a timely and reasonable manner

Ombudsman ADR Scheme

All energy brokers intending to continue selling to microbusiness customers must be successfully registered on the ADR scheme by the 31st August 2022.

Any broker not registered on the scheme by this date will not be able to continue placing microbusiness sales contracts with any UK supplier. Including sub brokers working with aggregators.

We have a team of expert advisors and our in-house counsel who will guide energy brokers through the application process, write up complaint’s procedures, provide 12 templated letters from acknowledgment to deadlock, review and amend terms of business and write up all signposting to ensure you remain compliant with the ombudsman.

A fixed fee of £1500+ VAT will be payable for our support with a discounted amount of £1000+ VAT for existing clients.

The Fee will cover:

• Application Support
• Terms and Conditions Review
• Creation of Complaints Process
• Signposting Requirements

Request a Callback

Let’s chat about how PreAction can support your business

Ombudsman ADR Scheme

All energy brokers intending to continue selling to microbusiness customers must be successfully registered on the ADR scheme by the 31st August 2022.

Any broker not registered on the scheme by this date will not be able to continue placing microbusiness sales contracts with any UK supplier. Including sub brokers working with aggregators.

We have a team of expert advisors and our in-house counsel who will guide energy brokers through the application process, write up complaint’s procedures, provide 12 templated letters from acknowledgment to deadlock, review and amend terms of business and write up all signposting to ensure you remain compliant with the ombudsman.

A fixed fee of £1500+ VAT will be payable for our support with a discounted amount of £1000+ VAT for existing clients.

The Fee will cover:

• Application Support
• Terms and Conditions Review
• Creation of Complaints Process
• Signposting Requirements

Request a Callback

Let’s chat about how PreAction can support your business

We will resolve a dispute you’re having with a company...Without having to go to court.

Here’s what our clients & partners had to say

Since tasking PreAction to act as a dispute resolution agent for us we have been blown away by not only the success they’ve had in recovering this lost revenue but also the professionalism and ability to actually reengage some customers who may have been given poor advice elsewhere which caused them to breach our contract.

Great Annual Savings Group

Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!

EC. Business Solutions

The approach and attention to detail from PreAction was extremely professional, they operated a no collection, no fee basis which gave me peace of mine. PreAction did not stop at recovering the outstanding invoices, they gave me ethical, legal advice to help me improve my future credit control, allowing me to focus on the growth of my business, instead of chasing invoices.

Joe Halliday - Training & Development

Here’s what our clients & partners had to say

Since tasking PreAction to act as a dispute resolution agent for us we have been blown away by not only the success they’ve had in recovering this lost revenue but also the professionalism and ability to actually reengage some customers who may have been given poor advice elsewhere which caused them to breach our contract.

Great Annual Savings Group

Long story short, we’ve suffered losses due to either buyer’s remorse, rogue brokers or/and poor supplier service. These losses at one point were written off… Until PreAction got involved and made a huge difference!

EC. Business Solutions

The approach and attention to detail from PreAction was extremely professional, they operated a no collection, no fee basis which gave me peace of mine. PreAction did not stop at recovering the outstanding invoices, they gave me ethical, legal advice to help me improve my future credit control, allowing me to focus on the growth of my business, instead of chasing invoices.

Joe Halliday - Training & Development

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